If for any reason you are not completely satisfied with this product, you can return it to us within 14 days of receipt and receive a refund. Please note that to be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please return with original packaging and tags, along with the delivery note, and it would help us if you state the reason for return.
Details of where to send the item are on the delivery note. If you have lost this, please contact us at firstname.lastname@example.org
All unused items will receive a refund. Unfortunately, we cannot refund postage costs.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
Then contact your credit card company, there is often some processing time before a refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Sale items (if applicable)
Unfortunately, refunds are only applicable for regular priced items; we cannot offer refunds for sale items.
All items will be posted out within 48 working hours of receiving the order. Items will be sent via Royal Mail and should take 2-3 working days to arrive within the UK.
Postage within the UK
Free shipping for orders over £30
Postage outside of the UK
We will post to EU locations, at the cost of £10